Payment Terms

Vendoreach online-store buyer payments

Who you're paying

When you pay for an order on a Vendoreach online store, you pay the store you're buying from. Payments are processed by Bachs, our payment provider, and go to the store's own Bachs account.

Fees

Orders paid online include a small Vendoreach service fee, shown at checkout before you pay. The payment processor's fee is added on the payment page, where you see the full amount before you confirm.

The service fee is covered by Vendoreach's Refund Policy, not the store's returns policy.

The store is the seller

• The store you ordered from is responsible for the goods, delivery timing, and their published returns & refunds policy.
• Payment through Vendoreach doesn't change your rights against the seller under the store's policy or applicable consumer law.
• If something goes wrong with an order, contact the store first, using the contact details on its store or in your receipt email.

Refunds

Refunds come from the store, under its returns policy. Card payments are refunded to your card; bank transfer payments are refunded by the store to your bank account. If a store agrees to refund you and it hasn't arrived within a reasonable time, contact Vendoreach support with your order code.

Security

Payments are processed on Bachs's secure checkout. Vendoreach never sees or stores your card details. Order amounts are computed on our servers; prices shown in your browser are for display and always re-verified before charging.

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